Refunds, Returns & Cancellations Policy

All of our products are personalised (if this option is chosen) here at Hey Milson HQ. Actual product colours also may vary to those on your screen. Image/name position/placement may vary from those seen in design selectors which are for illustrative purposes only.

ORDER CANCELLATIONS

Postage is 100% refundable for orders which have not been dispatched. If the order has been dispatched, then no postage refund is applicable. For completed sent orders, no Authorised return for refund will be paid until the order is returned and received at Hey Milson in original unused condition. Payment processing fees will also be deducted

RETURNS

Unauthorised returns will be refused and not accepted.

UNDELIVERABLE/CARRIER RETURNED PARCELS

When parcels are uncollected, undeliverable, refused or otherwise returned to Hey Milson by the carrier, returned parcel charges will apply (at rates charged to US by the carrier), as well as the postage for re-sending the parcel. This may differ from the original postage amount charged, as it will be charged at the current rate from the carrier to your postcode for the measured weight (not zoned averages on estimated weights). If you do not wish to pay to have the parcel resent, 100% cancellation on products subtotal will apply, and postage is not refundable as it had already been sent (and incurred further charges, which are still payable).

CHANGES OF MIND

For changes of mind we will happily offer an exchange for another product unless your item/s have been personalised. As personalised products are made to order we are unable to offer refunds if you change your mind after your item has been made, so please choose your product/s carefully, read all of our product descriptions and also take care when typing in names. Some of our fonts are a little bit fancy and decorative, and are intended to compliment the design, so please ensure that you check out the font previewer before placing an order. Some fonts use old-style character representations, cursive form character representations or purely decorative forms. Some of our fonts used all uppercase, or all lowercase, or use mixed case representations (eg. ‘A’ for a lowercase ‘a’, ‘j’ for uppercase ‘J’, etc), so in these cases, it won’t matter how you have typed the name as the font may represent it differently. Replacements are only issued for spelling issues as deemed by Hey Milson, and for functional defects of the product itself arising from manufacturing defects. Neither wear & tear of items through use, nor misuse of items are covered by warranties.

REFUSAL OF ORDERS

Hey Milson reserves the right to refuse to process your order at anytime. If this occurs and your order is cancelled all funds will be returned to your account with which payment was made.

QUALITY & FAULTY PRODUCTS

As quality issues rarely occur, usually we will ask you to return the product to us for inspection or supply photographs of the perceived issue. Hey Milson reserves the right to determine whether a product is faulty and conduct a production and quality check.

If Hey Milson deems your item is faulty a replacement item will be shipped subject to stock availability or a store credit issued for the product only.

All items are checked and have passed our QA. Occasionally something may slip through these checks, which is why you will be required to supply photos of these perceived issues. If Hey Milson determines that there is an actual print quality issue, the item will be remade, or credit may be issued at Hey Milsons discretion.

ERRORS IN SUPPLIED CONTENT

We print the details as provided; so please, please, please check your spelling carefully. It is the customer’s responsibility to provide the correct information.

PRODUCT UNAVAILABILITY

From time to time our products become unavailable even after you have placed your order. We endeavour to contact customers as soon as this occurs. If this does occur a refund may be given for the out of stock item, or your order part-shipped until the item is back in stock, or an equivalent item substituted. We reserve the right to withdraw any products from sale at any time without notice. Please not that we do not part ship orders. All refunds will be processed and returned to your account with which payment was made.